This section of the website should answer any queries you have regarding repairs.
If you do not find what you are looking for you can contact us on 01790 754219 and our staff will be happy to help.
How do I report a repair?
To report an emergency repair please telephone us immediately. For all other repairs, please complete the short form :
Emergency (within 24 hours)
These are issues which affect the health, safety or security of tenants including:
- total loss of hot and cold water
- insecure external doors
- severe leaks
- total loss of heating or lighting
Urgent (within 7 days)
Serious but not a risk to health or safety. Includes work such as:
- partial loss of hot or cold water
- storage heater broken but others in the house working
Routine (within 28 Days)
Repairs of non-urgent nature, such as:
- baths resealed
- minor leaks, etc
Minor (within 90 days)
These are small repairs such as
- sections of guttering
- sealed units for PVCu windows
- internal door handles
- fencing repairs where there is not a security risk
The Association is responsible for most repairs to your home, but there are some items for which you are responsible and others, where the damage was caused by negligence, where you will have to pay for the cost of the repair.
These are known as rechargeable repairs and include:
- blocked sink
- coat hooks/rails
- damage caused by tenants, pets or visitors
- keys lost or broken by tenant
- electric sockets, switches or fittings broken or changed
- internal decoration
- smoke detector batteries
- tv aerials and eqiuipment
- toilet seats
- waste plugs and chains to bath and sink
- anything fitted or erected by the tenant
Alterations & improvements to your home
Any alterations or improvements that you wish to make to your property require written permission from the Association BEFORE ANY WORK COMMENCES.
To requesta Permissions Application form, click here.
In many cases we will be able to grant permission in writing without asking for more information, but in some instances we may need to visit your property to make a site inspection first.
Under no circumstances must any work commence before you have written permission from the Association.
All landlords have a legal duty to ensure that any gas appliances and pipes are tested every 12 months. This is to protect you and your family from the risk of carbon monoxide poisoning.
Please ensure that you allow access to the contractor who comes to carry out this annual service and safety check.
If you have a gas cooker or other gas appliance, you must ensure that it is installed and regularly serviced by a Gas Safe registered contractor and a copy of the Installation Certificate sent to the Association.
If you smell gas
- Telephone National Grid Gas on 0800 111 999
- Get everyone out of the property
- Put out cigarettes, no not use matches or naked flames
- Do not operate electrical switches or doorbells
- Open all doors and windows and keep them open until the escape has stopped
- Check to see if a gas tap has been left on accidently or a pilot light has gone out
Carbon monoxide poisoning occurs after inhalation of carbon monoxide, a toxic gas, but as it is colourless, odourless, tasteless, and initially non-irritating, it is very difficult for people to detect.
It is produced by domestic heaters, boilers and cooking equipment. The annual Gas Service and Safety Check tests equipment and pipework to ensure it is safe.
Once you have possession of the keys to your home, they are your responsibility at all times.
Lincs Rural do not keep copies of your keys.
If you lose your keys and locks have to be changed as a result, you will be charged for the cost of the work.
We are responsible for insuring the structure of your home; however we strongly recommend that you take out contents insurance to cover all of your belongings.
You should ensure that any insurance you buy covers internal decorations, fixtures and fittings for which you are responsible.
It should also include third party cover in case someone makes a claim against you.
My Home contents insurance is promoted by the National Housing Federation and is specially for social housing tenants. Click here for more information